THE IN'S & OUT'S
THE IN'S & OUT'S
Samples are the perfect way to discover the impact of my designs first hand along with the quality of the materials I have chosen to print them onto.
My sample sets include a main invitation plus matching inserts inside a co-ordinating envelope. Samples are all pre-printed and are therefore not personalisable.
Only when you have placed an order for personalised stationery will you receive personalised proofs of your designs.
I offer a custom sample pack including 4 different samples of your choice, click here to order yours!
PLACING AN ORDER
HOW DO I ORDER?
If you're ready to order please feel free to get in touch with me for a quote, then if you're happy to go ahead with your order I will send across payment information for you.
You can get in touch via my contact page or email me directly at: firstname.lastname@example.org
I require a 50% deposit to secure your slot, for orders less than £100 I require payment in full. The balance will then be due once you are happy to approve your designs for print.
I am able to take your payment via debit or credit card or Paypal using a custom order via my website.
HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?
I recommend that you order 1 invitation per household and a couple of extras just in case!
It is always lovely to have at least 1 extra invitation as a keepsake for yourselves.
If you need to have extra invitations printed at a later date they will be more costly as there are minimum quantities involved in printing making small batches more costly to print.
QUANTITIES BELOW MY MINIMUM ORDER OF 30 SETS
I know that due to the really unfortunate restrictions currently affecting weddings and celebrations that not all of my clients will need 30+ invitation sets.
I am more than happy to produce orders lower than my minimum order amount of 30 sets, smaller print batches of 30 or less go up in cost the fewer you have printed. I also have a minimum order amount of £100 so if you were to want to adjust your quote it will still
need to meet the minimum amount.
I will price each order on an individual basis as the price will fluctuate
depending on whether you need 5 or 15 sets.
Please feel free to get in touch with me to discuss your needs!
PROOFING & CUSTOMISATION
CAN I SEE A PROOF BEFORE MY ORDER GOES TO PRINT?
Yes of course, nothing will be printed until I get your final approval.
A pdf proof of your stationery designs will be sent out to you within 2-5 working days (Mon-Fri) of receiving your personalisation details.
WHAT SHOULD I CHECK ON MY PROOFS?
Please review your proofs very carefully.
The most important information to check are the timings and locations stated on your stationery, it's also important to check through all of the spelling and grammar.
I am happy to make unlimited amounts of changes to your proofs until you are 100% happy to approve them for print.
*Note, more than 6 rounds of changes may incur extra charges.
CAN I MAKE CHANGES AFTER I HAVE APPROVED MY PROOFS FOR PRINT?
Unfortunately, once you have given your approval for printing I'm not able to make any further changes. Your designs will be sent to print almost immediately after they have been approved.
Refunds will not be granted due to spelling errors, date changes, etc. A 60% discount will be given if a reprint is needed. Please contact me for more information.
WHAT IF I CHANGE MY MIND AND WANT TO CANCEL?
Because this is a personalised item and due to its digital nature, refunds will not be granted once the item, or initial personalised proof of item, has been delivered to you. You may cancel your order and request a full refund at any time before the proof has been delivered to you via message or email.
CAN I CHANGE THE COLOURS IN MY DESIGN?
All of my designs are customisable, from text to colours to patterns. I'm always open to switching up the colours to suit your wedding pallete. I'm also happy to merge elements of any of the designs in my collection to create a semi-custom set.
So will it cost me extra I hear you ask!
Text, layout and colour changes are free of charge.
Mixing elements of different designs in my collection to create a semi-custom set is also free.
Brand new additions such as new fonts, new prints patterns and graphics will incur an additional design fee.
2022 is the year I finally have a chance at IVF and so to reduce the possibility of extra stresses on-top of running a business I have decided not to take on any custom orders this year.
But don't fret, if you had something custom in mind, I am happy to mix elements from multiple designs in my collection and change colours to create semi-custom designs which may sit what you're looking for but without the custom design price tag.
TIMESCALES & DELIVERY
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Full wedding stationery orders:
Due to the designing & proofing process, the processing time for each job can vary. It typically takes approx 3-6 weeks from order to delivery (dependant on my workload at the time of ordering), providing that I have all of your personalisation details ready to start your designs shortly after you have placed your order.
From sending your personalisation details to receiving your first proofs
Approximately 2-5 working days
From your first proofs to printing
This is impossible to estimate due to the number of variables included in the design and proofing process. The more changes needed to your proofs = a longer proofing process.
Approval of proofs to Delivery
Approximately 14 working days
On the day wedding stationery & personalised thank you cards:
Once your proofs have been approved for print please allow 7-10 working days for delivery. If you require your stationery a little quicker please get in touch to check if I am able to rush your order through.
HOW WILL MY ORDER BE DELIVERED?
UK sample orders are sent using Royal mail 1st class post (1-2 days delivery)
US sample orders are sent using Royal mail international standard post (7-10 days delivery)
UK small personalised orders are sent out via either Royal Mail special delivery before 1pm.
UK larger personalised orders are sent using a trusted courier on a next day service.
US personalised orders are typically sent using a Fedex next day service from the UK - US.
DO YOU SHIP INTERNATIONALLY?
Yes, no problem! I have sent stationery all over the world so am happy to send your stationery to you wherever you are! It will be sent via a trusted courier and tracked the whole way. If you are based outside of the UK then just let me know when you get in touch and I can give you a shipping quote.
All UK orders will be shipped out free of charge.
International orders will need to be calculated on an individual basis.
US shipping costs typically range from £25 - £50 depending on the weight of your order.
CAN YOU DO RUSH ORDERS?
If you're in a pinch and need your stationery to arrive a little quicker just let me know and I will check whether I'm able to rush your order through. This is dependant on my work-load so may not be possible during peak seasons
February - April and June - September
Rush orders during peak season may incur an additional charge of £40, please get in touch with me before placing your order.