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FAQ'S

PLACING AN ORDER

HOW DO I ORDER?

 

Each one of my wedding stationery listings has the option of ordering in 2 different ways. 

 

Sample set only

Samples are a great way to get a feel for the style and quality of the invitation before placing your order. Samples are not customised and will come with example text and wording

 

Deposit

You have the option of placing a deposit which will be deducted from your full order. Please get in touch with me for a quote before putting down a deposit.

 

Once we have been through the process of proofing and you are happy to approve your designs for print I will set up a custom order via my website for you to pay the remaining balance. Printing won't begin until your balance has been paid.

 

TIMESCALES & DELIVERY

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 

Full wedding stationery orders:

Due to the designing & proofing process, the processing time for each job can vary.  It typically takes approx 2-4 weeks from order to delivery.

 

From sending your personalisation details to receiving your first proofs

Approximately 2-5 working days

 

From your first proofs to printing

This is impossible to estimate due to the number of variables included in the design and proofing process. The more changes needed to your proofs  =  a longer proofing process.

 

Approval of proofs to Delivery

Approximately 14 working days

On the day wedding stationery & personalised thank you cards:

Once your proofs have been approved for print please allow 7-10 working days for delivery. If you require your stationery a little quicker please get in touch to check if I am able to rush your order through. 

 

Non-personalised orders:

Items purchased in my online shop will be sent out via first class post within 1-2 days of your order being received and should arrive within 3-5 days of your order being placed. 

 

If you would like to upgrade your postage please purchase next day delivery from the delivery upgrade section of my shop at a cost of £7.00 

 

HOW WILL MY ORDER BE DELIVERED?

 

All personalised orders are sent out via a trusted courier on a 2-day delivery. 

 

Non-personalised orders will be sent out first class via Royal Mail. Postage upgrades are available to purchase from my shop.

 

CAN YOU DO RUSH ORDERS?

 

If you're in a pinch and need your stationery to arrive a little quicker just let me know and I will check whether I'm able to rush your order through. This is dependant on my work-load so may not be possible during peak seasons

February - April and June - September

 

Rush orders during peak season may incur an additional charge of £40, please get in touch with me before placing your order.

 

DO YOU SHIP INTERNATIONALLY?

 

Yes, no problem! I have sent stationery all over the world so am happy to send your stationery to you wherever you are! It will be sent via a trusted courier and tracked the whole way. If you are based outside of the UK then just let me know when you get in touch and I can give you a shipping quote.

 

 

 

QUANTITIES

HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?

 

I recommend that you order 1 invitation per household and a couple of extras just in case!

 

It is always lovely to have at least 1 extra invitation as a keepsake for yourselves.

 

If you need to have extra invitations printed at a later date they will be more costly as there are minimum quantities involved in printing making small batches more costly to print.

PROOFING & CUSTOMISATION

 

CAN I SEE A PROOF BEFORE MY ORDER GOES TO PRINT?

 

Yes of course, nothing will be printed until I get your final approval. 

A pdf proof of your stationery designs will be sent out to you within 2-5 working days (Mon-Fri) of receiving your personalisation details. 

 

WHAT SHOULD I CHECK ON MY PROOFS?

 

Please review your proofs very carefully.

 

The most important information to check are the timings and locations stated on your stationery, it's also important to check through all of the spelling and grammar.

 

I am happy to make unlimited amounts of changes to your proofs until you are 100% happy to approve them for print. 

 

*Note, more than 4 rounds of changes may incur extra charges.

 

CAN I MAKE CHANGES AFTER I HAVE APPROVED MY PROOFS FOR PRINT?

 

 

Unfortunately, once you have given your approval for printing I'm not able to make any further changes. Your designs will be sent to print almost immediately after they have been approved.

 

 Refunds will not be granted due to spelling errors, date changes, etc. A 60% discount will be given if a reprint is needed. Please contact me for more information. 

 

WHAT IF I CHANGE MY MIND AND WANT TO CANCEL?

 

Because this is a personalised item and due to its digital nature, refunds will not be granted once the item, or initial personalised proof of item, has been delivered to you. You may cancel your order and request a full refund at any time before the proof has been delivered to you via message or email.
 

CAN I CHANGE THE COLOURS IN MY DESIGN?

 

Not all of my designs are fully customisable but please don’t hesitate to ask if you’d like to change something in a design and I'll let you know if its possible.