THE IN'S & OUT'S
THE IN'S & OUT'S
SAMPLEs
Samples are the perfect way to discover the impact of my designs first hand along with the quality of the materials I have chosen to print them onto.
My sample packs include a selection of pieces from my core collection in your chosen style. It will give you a feel for the materials and print quality along with inspiration for the pieces, shapes and finishes you might like to include in your own stationery set.
If you should decide to go ahead an order your stationery with me I will deduct the price of your sample pack from your order total.
PLACING AN ORDER
HOW DO I ORDER?
If you're ready to order please feel free to get in touch with me for a quote, then if you're happy to go ahead with your order I will send across payment information for you.
The easiest way to receive a quote is by filling out my enquiry form!
DEPOSIT & MINIMUM ORDER
I require a 50% deposit to secure your slot. The balance will then be due once you are happy to approve your designs for print. My minimum order is £200.
PAYMENT OPTIONS
I am able to take your payment via debit or credit card or Paypal using a custom order via my website.
QUANTITIES
HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?
I recommend that you order 1 invitation per household and a couple of extras just in case!
It is always lovely to have at least 1 extra invitation as a keepsake for yourselves.
If you need to have extra invitations printed at a later date they will be more costly as there are minimum quantities involved in printing making small batches more costly to print.
MINIMUM ORDER
I am more than happy to accommodate smaller orders! Please be aware that the printing costs for smaller batches of 20 or less are much higher and will need to be quoted on an individual basis.
My minimum spend is £200 so if you're order is on the smaller side you can combine it with other pieces such as on the day stationery to bump it up to minimum order.
CUSTOMISATION & PROOFING
CUSTOMISING YOUR DESIGN
All of my designs are customisable, from text to colours to patterns. I'm always open to switching up the colours to suit your wedding pallete. I'm also happy to merge elements of any of the designs in my collection to create a semi-custom set.
COLOUR & LAYOUT CHANGES
You can switch out some or all of the colours in any of my designs, no problem at all.
Small colour swaps will be free of charge, full colour changes will incur a small additional fee.
Please let me know what you'd like to change along with the colour palette you have in mind when you get in touch!
SEMI-CUSTOM DESIGNS
A semi custom option is a more budget friendly option than a fully custom design and allows you to mix together 2-3 elements of any of the design from my collection along with colour tweaks to create something new.
A semi-custom design will incur an additional fee of £50.
CUSTOM DESIGNS
Due to ongoing IVF treatment I have a very limited capacity for custom design work so will only be taking on custom jobs that truly fit with my style as a designer.
if you're considering a custom design please get in touch and let me know your ideas and I will get back to you with more information. My custom design fee starts from £150.
CAN I SEE A PROOF BEFORE MY ORDER GOES TO PRINT?
Yes of course, nothing will be printed until I get your final approval.
A set of proofs will be emailed over to you to check over and request any changes. I am to send across proofs within 5 working days or receiving your completed wording form. Please note that this can sometimes take a little longer at peak times.
WHAT SHOULD I CHECK ON MY PROOFS?
Please review your proofs very carefully.
The most important information to check are the timings and locations stated on your stationery, it's also important to check through all of the spelling and grammar.
I am happy to make unlimited amounts of changes to your proofs until you are 100% happy to approve them for print.
There are 4 rounds of changes included in your package, any additional rounds of changes
will be charged at £20 each.
CAN I MAKE CHANGES AFTER I HAVE APPROVED MY PROOFS FOR PRINT?
Unfortunately, once you have given your approval for printing I'm not able to make any further changes. Your designs will be sent to print almost immediately after they have been approved.
Refunds will not be granted due to spelling errors, date changes, etc. A 60% discount will be given if a reprint is needed. Please contact me for more information.
WHAT IF I CHANGE MY MIND AND WANT TO CANCEL?
Because this is a personalised item and due to its digital nature, refunds will not be granted once the item, or initial personalised proof of item, has been delivered to you. You may cancel your order and request a full refund at any time before the proof has been delivered to you via message or email.
TIMESCALES & DELIVERY
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Full wedding stationery orders:
Due to the designing & proofing process, the processing time for each job can vary. It typically takes approx 4-6 weeks from start to finish. This timeframe begins either on the first day of the month you are booked in for and once I have all of your completed wording form. Without your completed wording form I will be unable to start the process.
From sending your wording form to receiving your first proofs
Approximately 5 working days
From your first proofs to printing
This is difficult to estimate due to the number of variables included in the design and proofing process. The more changes needed to your proofs = a longer proofing process.
Approval of proofs to Delivery
Approximately 14 working days.
This can sometimes take a little longer if you have multiple items that are individually personalised or if your prints arrive back damaged.
On the day wedding stationery & personalised thank you cards:
Once your proofs have been approved for print please allow 7-10 working days for delivery. If you require your stationery a little quicker please get in touch to check if I am able to rush your order through.
HOW WILL MY ORDER BE DELIVERED?
UK sample orders are sent using Royal mail 1st class post (1-2 days delivery)
US sample orders are sent using Royal mail international standard post (7-10 days delivery)
UK small personalised orders are sent out via either Royal Mail special delivery before 1pm.
UK larger personalised orders are sent using a trusted courier on a next day service.
US personalised orders are typically sent using a Fedex next day service from the UK - US.
DO YOU SHIP INTERNATIONALLY?
Yes, no problem! I have sent stationery all over the world so am happy to send your stationery to you wherever you are! It will be sent via a trusted courier and tracked the whole way. If you are based outside of the UK then just let me know when you get in touch and I can give you a shipping quote.
SHIPPING COSTS
All UK orders will be shipped out free of charge.
International orders will need to be calculated on an individual basis.
US shipping costs typically range from £25 - £50 depending on the weight of your order.
CAN YOU DO RUSH ORDERS?
If you're in a pinch and need your stationery to arrive a little quicker just let me know and I will check whether I'm able to rush your order through. This is dependant on my work-load so may not be possible during peak seasons
February - April and June - September
Rush orders during peak season may incur an additional charge of £40, please get in touch with me before placing your order.