FAQ'S 

 FAQ'S 

PLACING AN ORDER

HOW DO I ORDER?

 

If you're ready to order please feel free to get in touch with me for a quote, then if you're happy to go ahead with your order I will send across payment information for you.

 

You can get in touch via my contact page or email me directly at: peachwolfedesign@hotmail.com

DEPOSIT
I require a 50% deposit to secure your slot, for orders less than £200 I require payment in full. The balance will then be due once you are happy to approve your designs for print.

PAYMENT OPTIONS

I am able to take your payment via debit or credit card or Paypal using a custom order via my website.

 

TIMESCALES & DELIVERY

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 

Full wedding stationery orders:

Due to the designing & proofing process, the processing time for each job can vary.  It typically takes approx 3-6 weeks from order to delivery (dependant on my workload at the time of ordering), providing that I have all of your personalisation details ready to start your designs shortly after you have placed your order.

 

From sending your personalisation details to receiving your first proofs

Approximately 2-5 working days

 

From your first proofs to printing

This is impossible to estimate due to the number of variables included in the design and proofing process. The more changes needed to your proofs  =  a longer proofing process.

 

Approval of proofs to Delivery

Approximately 14 working days

On the day wedding stationery & personalised thank you cards:

Once your proofs have been approved for print please allow 7-10 working days for delivery. If you require your stationery a little quicker please get in touch to check if I am able to rush your order through. 

 

HOW WILL MY ORDER BE DELIVERED?

 

All personalised orders are sent out via either Royal Mail special delivery before 1pm or via a trusted courier on a 2 day or next day delivery.

For US orders I use a UPS 3-4 day service or a Fedex next day delivery service.

 

CAN YOU DO RUSH ORDERS?

 

If you're in a pinch and need your stationery to arrive a little quicker just let me know and I will check whether I'm able to rush your order through. This is dependant on my work-load so may not be possible during peak seasons

February - April and June - September

 

Rush orders during peak season may incur an additional charge of £40, please get in touch with me before placing your order.

 

DO YOU SHIP INTERNATIONALLY?

 

Yes, no problem! I have sent stationery all over the world so am happy to send your stationery to you wherever you are! It will be sent via a trusted courier and tracked the whole way. If you are based outside of the UK then just let me know when you get in touch and I can give you a shipping quote.

SHIPPING COSTS

Orders over £75 within the UK will be shipped free of charge. Orders under £75 will be charged at £7.50.

International orders will need to be calculated on an individual basis.

 

 

 

SAMPLEs

Samples are the perfect way to discover the impact of my designs first hand along with the quality of the materials I have chosen to print them onto.

 

My sample sets include a main invitation plus matching inserts inside a co-ordinating envelope. Samples are all pre-printed and are therefore not personalisable.
Only when you have placed an order for personalised stationery will you receive personalised proofs of your designs.

 

I  offer a custom sample pack including 4 different samples of your choice, click here to order yours!

QUANTITIES

HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?

 

I recommend that you order 1 invitation per household and a couple of extras just in case!

 

It is always lovely to have at least 1 extra invitation as a keepsake for yourselves.

 

If you need to have extra invitations printed at a later date they will be more costly as there are minimum quantities involved in printing making small batches more costly to print.

QUANTITIES BELOW MY MINIMUM ORDER OF 20 SETS

I know that due to the really unfortuate restrictions currently affecting weddings and celebrations that not all of my clients will need 20+ invitation sets.

I am more than happy to product orders lower than my minimum order but please be aware that smaller print batches (less than 20) cost significantly more to print and my prices will reflect that. I will price each order on an individual basis as the price will fluctuate depending on whether you need 5 or 15 sets. Please feel free to get in touch with me to discuss your needs!

PROOFING & CUSTOMISATION

 

CAN I SEE A PROOF BEFORE MY ORDER GOES TO PRINT?

 

Yes of course, nothing will be printed until I get your final approval. 

A pdf proof of your stationery designs will be sent out to you within 2-5 working days (Mon-Fri) of receiving your personalisation details. 

 

WHAT SHOULD I CHECK ON MY PROOFS?

 

Please review your proofs very carefully.

 

The most important information to check are the timings and locations stated on your stationery, it's also important to check through all of the spelling and grammar.

 

I am happy to make unlimited amounts of changes to your proofs until you are 100% happy to approve them for print. 

 

*Note, more than 4 rounds of changes may incur extra charges.

 

CAN I MAKE CHANGES AFTER I HAVE APPROVED MY PROOFS FOR PRINT?

 

 

Unfortunately, once you have given your approval for printing I'm not able to make any further changes. Your designs will be sent to print almost immediately after they have been approved.

 

 Refunds will not be granted due to spelling errors, date changes, etc. A 60% discount will be given if a reprint is needed. Please contact me for more information. 

 

WHAT IF I CHANGE MY MIND AND WANT TO CANCEL?

 

Because this is a personalised item and due to its digital nature, refunds will not be granted once the item, or initial personalised proof of item, has been delivered to you. You may cancel your order and request a full refund at any time before the proof has been delivered to you via message or email.
 

CAN I CHANGE THE COLOURS IN MY DESIGN?

 

Not all of my designs are fully customisable but please don’t hesitate to ask if you’d like to change something in a design and I'll let you know if its possible.